Southwest Door & Window is looking for a Scheduling Coordinator for deliveries and installations. We are a rapidly growing company and are excited to expand our talented team. As a turn-key door and window company working with both residential and builder clients, we pride ourselves on hiring highly skilled and ambitious individuals looking to grow as we do.

Job Summary:

The Scheduling Coordinator is the key liaison between the company and the customer after the sale is finalized. This position requires the candidate be highly organized and capable of multi-tasking for extended periods of time. Equally important is the candidate’s ability to communicate clearly in person, over the telephone and via email. Excellent customer service skills are also a must in this position, as this is a highly interactive role.

Job Responsibilities:

Coordinate with customers to schedule installation dates/times and update with any changes immediately to customer and using our internal scheduling system
Receive and respond to all incoming requests to schedule services and warranties
Accurately schedule appointments, taking into account the location of the job site, the individual being assigned and timeframe to complete the task
Work patiently with department personnel to expedite customer flow by processing requests in a timely manner. Communicate effectively when emergency or last-minute appointments occur
Ensure that all internal systems are updated to reflect accurate and real-time schedule and project information
Coordinate with SDW personnel to confirm that customer orders have arrived and are available to schedule
Other duties as assigned

Job Requirements:

2+ years of experience in an administrative roll required (experience in a construction office with scheduling and/or project coordination is preferred)
Strong interpersonal skills that transcend into visibly apparent “customer-first” mentality
Highly organized with strong analytical skills and the ability to identify and manage priorities
Ability to multi-task throughout the day
Ability to work both independently and within a team environment
Proven problem solver, adept in securing customer solutions that result in customer satisfaction
Strong administrative typing and language skills
Proficiency with Microsoft Office Suite and QuickBooks is required
Must be reliable with a stable work history
High school diploma or equivalent
Bi-lingual in English / Spanish is a plus