About Dallas TX Replacement Windows

Scheduling Coordinator

Southwest Door & Window is looking for a Scheduling Coordinator for deliveries and installations. We are a rapidly growing company and are excited to expand our talented team. As a turn-key door and window company working with both residential and builder clients, we pride ourselves on hiring highly skilled and ambitious individuals looking to grow as we do.

Job Summary:

The Scheduling Coordinator is the key liaison between the company and the customer after the sale is finalized. This position requires the candidate be highly organized and capable of multi-tasking for extended periods of time. Equally important is the candidate’s ability to communicate clearly in person, over the telephone and via email. Excellent customer service skills are also a must in this position, as this is a highly interactive role.

Job Responsibilities:

  • Coordinate with customers to schedule installation dates/times and update with any changes immediately to customer and using our internal scheduling system
  • Receive and respond to all incoming requests to schedule services and warranties
  • Accurately schedule appointments, taking into account the location of the job site, the individual being assigned and timeframe to complete the task
  • Work patiently with department personnel to expedite customer flow by processing requests in a timely manner. Communicate effectively when emergency or last-minute appointments occur
  • Ensure that all internal systems are updated to reflect accurate and real-time schedule and project information
  • Coordinate with SDW personnel to confirm that customer orders have arrived and are available to schedule
  • Other duties as assigned

Job Requirements:

  • 2+ years of experience in an administrative roll required (experience in a construction office with scheduling and/or project coordination is preferred)
  • Strong interpersonal skills that transcend into visibly apparent “customer-first” mentality
  • Highly organized with strong analytical skills and the ability to identify and manage priorities
  • Ability to multi-task throughout the day
  • Ability to work both independently and within a team environment
  • Proven problem solver, adept in securing customer solutions that result in customer satisfaction
  • Strong administrative typing and language skills
  • Proficiency with Microsoft Office Suite and QuickBooks is required
  • Must be reliable with a stable work history
  • High school diploma or equivalent
  • Bi-lingual in English / Spanish is a plus